Refund policy

Return & Refund Policy

Last updated: January 2026

At ZAYRA, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

We accept returns within 7 days of the delivery date, in accordance with consumer protection laws.

To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

  • Include proof of purchase (order number or receipt)

Items that do not meet these conditions will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items on sale or purchased with a discount

  • Gift cards

  • Personalized or custom-made products

  • Products damaged due to misuse or improper handling

3. Return Process

To initiate a return, please contact us at support@zayra.com within 7 days of receiving your order.

Provide the following information:

  • Full name

  • Order number

  • Reason for return

  • Photos or videos of the product (if applicable)

Once your return request is approved, we will provide instructions on how and where to send the product.

⚠️ Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original method of payment

  • Processing time may take 5–10 business days, depending on your payment provider

Shipping costs are non-refundable, except in cases of defective or incorrect items.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include clear photos or videos showing the issue. Once confirmed, we will offer:

  • A replacement at no additional cost, or

  • A full refund, including shipping fees

6. Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check with your bank or credit card provider

  2. Contact your payment service

  3. If the issue persists, contact us at support@zayra.com

7. Exchanges

We only replace items if they are defective or damaged. Exchanges for other reasons are not available.

8. Contact Information

If you have any questions regarding this policy, please contact us:

📧 Email: zayraonline.site@gmail.com

By purchasing from ZAYRA, you agree to this Return & Refund Policy